From Gut Feel to Evidence: Why Analytics Matters in the C‑Suite
During a quarterly review, a CEO paused a celebratory expansion plan after churn analysis revealed silent attrition among profitable mid-market customers. Redirecting investment to retention lifted lifetime value within two quarters. Evidence didn’t kill ambition; it refined it.
From Gut Feel to Evidence: Why Analytics Matters in the C‑Suite
Decision memos move from opinions to hypotheses, debate from volume to variables, and accountability from anecdotes to metrics. Leaders align on definitions, timelines, and thresholds before committing capital, creating focus and shared confidence across functions.